The fastest way to access Customer Service and Repair is via the Customer Care Gateway. If you cannot access the Gateway, you can use this form to submit an RMA. All other Customer Care issues may utilize this form. Information on returns can be found here.
Repair & Maintenance
At Probe we place a high priority on repair and maintenance of equipment for our clients and we offer this service from our Technical Centers as well as our Geo Centers. We understand the importance of efficient and timely turn-around which minimizes the downtime of our client’s assets. Our repair work is subject to the same inspections and checks as are performed on our production tools.
Questions on software, operations, maintenance, repairs and calibration can be answered by our team of dedicated customer support engineers and technicians. In addition to our Technical Centers, our Geo Centers also provide technical support for customers around the world. Real-time training can be provided at our test wells in Fort Worth, while on-site services can be arranged for field training and commissioning of new equipment.
Probe’s technology team is highly skilled and resourceful at identifying reliable technology to design and deliver products that meet our customer’s needs. We have the competency and experience to work closely with our clients in the development of uniquely intelligent solutions, and our ability to define, test, analyze, design and deliver products and systems that allow you to compete in today’s market, is what makes Probe your partner of choice.